Freddie Mac: Enhancing Online Navigation with Cowbrowse

Freddie Mac: Enhancing Online Navigation with Cowbrowse

Freddie Mac: Enhancing Online Navigation with Cowbrowse

Investor Update
July 19, 2019

Source: Freddie Mac

We’re continuously investing in ways to improve your experience with Freddie Mac. Reducing the amount of time it takes to locate requirements in our Single-Family Seller/Servicer Guide (Guide) on SF.FreddieMac.com is just one area where we’ve focused our efforts.

Beginning today, you can initiate a Glance Cobrowse screen-sharing session with a Customer Support Contact Center (800-FREDDIE) representative to get assistance as you navigate our Guide on SF.FreddieMac.com.

During a Cobrowse session, you’ll be able to:

• Securely share your screen with a Freddie Mac representative. Representatives only see the Guide and will not have access to other information on your computer.

• Get one-on-one support to help you quickly and easily locate information in our Guide.

• Observe best practices for navigating our Guide.

The next time you need to quickly locate an important requirement in our Guide, simply contact the Customer Support Contact Center (800-FREDDIE) and let us help with Cobrowse.

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