20 Apr Fannie Mae: RES-Post Payment Documentation Enhancements
April 15, 2021
Source: Fannie Mae
Fannie Mae (RES-Post Payment Documentation Request Portal FAQs)
Responding to an Expense Reimbursement Post Payment Document Request
Fannie Mae’s RES-Post Payment Documentation Request Portal (“RES Portal”) provides an efficient and simple way for servicers and vendors to upload supporting documentation for reimbursed expenses. This quick reference guide outlines how to access and navigate the RES portal.
Accessing the RES Portal
• All active users of the Inquiry Response Tool (IRT) can use the same username and password to login to the RES
Portal. Refer to the Logging into the RES Portal section.
• If a user does not have access to the RES Portal, confirm if your office has a user with an active Vendor Primary role.
A user with this role is responsible for setting up additional user accounts, as needed. If there are no active Vendor Primary user accounts for your office, please email email@example.com to request a username and password for the Vendor Primary user.
IMPORTANT: Vendor Primary users with IRT access can update an existing user’s profile to include RES access. If the Vendor Primary user does not have IRT access, send an email to firstname.lastname@example.org to request RES access on behalf of the user.
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