General Manager, Operations
Melissa oversees all aspects of operations in accordance with Five Brothers mission statement, including maximization of financial performance, vendor satisfaction, regulatory guidelines and staff development. She strategically plans, directs and coordinates the operations of Five Brothers, and maintains systems, procedures, and closely monitors KPI’s for operating efficiency.
Her 15 years of experience in asset management at Five Brothers range from basic data processing to creating the Five Brothers specialty services teams, to managing teams and divisions within operations. This experience allows her to increase management’s effectiveness by training, coaching, and counseling managers; communicating values, strategies, and objectives; assigning accountabilities; designing operations workflows, and monitoring job results. She is an expert at matching staff resources with properly aligned organizational structures to accomplish corporate goals and objectives. In addition, she is a licensed real estate professional and Captain of the Karmanos Breast Cancer “Securing A Cure” team since 2010.