USDA: Single Family Housing Guaranteed Loan Program Integration Update

USDA: Single Family Housing Guaranteed Loan Program Integration Update

Investor Update
December 6, 2019

Source: USDA

As previously communicated on November 27th, we are transitioning the Single Family Housing Guaranteed Loan Program (SFHGLP) to an integrated, National model. Effective December 8, 2019, the SFHGLP loan processing and activity for the following states will be transferred into the SFHGLP Origination and Processing Division (OPD) as part of the Wave 1 implementation of the new integrated model:

Wave 1 States (December 8th, 2019)*

AZ, DE/MD, HI/WP, KS, LA, ME, NE, NH/VT, NM, NY, OR, PA, SD, VA, WY

*States included in each wave are based on the property location for loan files submitted, not lender location

Loans in all the above states except HI/WP and LA are already being processed by the Auxiliary Processing Unit (APU), and there will be no changes for lenders. For loans in HI/WP and LA, please refer to the below guidance and contact information.

Guidance for Loan Submissions

Files in Process: For loan files in Wave 1 states (listed above), all files received and reviewed by state staff prior to December 8, 2019 will be completed by state staff.

New Submissions: You can continue to use GUS as you have in the past; this integration will have no impact on your access to USDA systems. For loan files in Wave 1 states (listed above), manual file submissions should be sent to: SFHG-APU@usda.gov.

Contact Information

Beginning on December 8th, lenders should send all inquiries for loan files in Wave 1 states (listed above) to SFHG-APU@usda.gov. If you have a question about a specific loan file, please include the following information:

  • Identify the state the application is located;
  • Include your contact information; and
  • Indicate if you want a call back (otherwise you will receive an email reply)

Looking Ahead

Beginning in Wave 2 (projected January 19th, 2020), all states that have been integrated in Waves 1 and 2 will be aligned to one of four production teams, and each production team will have their own email inbox. Additional information will be shared in January.

Wave 2 States (Future – January 19th, 2020)*

AK, AR, CO, FL, GA, IA, ID, IL, KY, MI, MN, MO, MT, NV, PR, SC, TN, TX, WA

*States included in each wave are based on the property location for loan files submitted, not lender location

Remaining states will be integrated in Wave 3 (projected February 16th, 2020). Until states are integrated into the new unit, lenders should continue to contact their state office staff.

Wave 3 States (Future – February 16th, 2020)*

AL, CA, CT/MA/RI, IN, MS, NC, ND, NJ, OH, OK, UT, WI, WV

*States included in each wave are based on the property location for loan files submitted, not lender location

Additional Information

1. Infographic: For more information on the SFHGLP Integration, please reference the attached infographic.

2. Handbooks: The Guaranteed Loan Program regulation (7 CFR 3555) and technical handbook (HB-1-3555) are available online to assist you with questions:

• https://www.rd.usda.gov/publications/regulations-guidelines/handbooks#hb13555

• Additional training, documentation, and resources are also available on USDA LINC: https://www.rd.usda.gov/programs-services/lenders/usda-linc-training-resource-library

1. Technical Issues: If you are experiencing technical issues with the Guaranteed Underwriting System (GUS), e-Authentication passwords, GUS User roles, etc., you may contact the Rural Development Help Desk at 1-800-457-3642.

2. Please Note: The SFHGLP Integration does not impact servicing (loss claims and electronic status reporting), Help Desk, access to USDA systems, or e-Authentication protocols.

DRAFT_Wave 1 Infographic_6Dec2019.pptx

Help Resources

USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)

Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV

Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)